| Today Customer Care agents spend an increasing amount of time
managing systems at the expense of time spent on nurturing customers
and increasing sales. The Customer Interaction Portal is based on
business rules, and Customer Care can change and optimize the
individual rules and thus produce a personalized system that really
"works for them".
The Customer Interaction Portal (CIP) is a module-based platform
which can simplify the handling of many complex and inter-dependable
services in customer care. It consists of several modules such as:
With CIP you can seamlessly extend your company's IT-environment,
portalize knowledge about the clients and customer-oriented processes,
provide your customer care personnel with powerful tools for handling
customer-related activities.
CIP delivers its functionality to customer care professionals, managers
and executives with a set of customizable web-interfaces.
The Customer Interaction Portal is designed to be easily integrated with
other systems, such as CRM, billing or ERP.
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